5 Ways to Deal with Difficult Client
November 20,2014 Business Minds
This article will guide you regarding how to handle your difficult clients exerting pressures on you during project course. Before starting the article , one thing every developer or company should put it in mind that every client has some expectations for his/her project. Reason is they are very passionate about their ideas and want them to be in reality as fast as possible. This Anxiety is some times creating problems for developers. But being a developer we should get use to it.
Ok buds, then lets start article.
1) Show Clients You Know What You Are Doing
Every client who is passionate about their thoughts, ideas of project are 100% bound to be more anxious on things like how you will do this project? What will be your approach on this project ? What is the main quality that lets you stand out different from others? On which technology are you going to make this? How much cost and time? What if you are unable to deliver the project in time? Will it beat my competitors website?
Above all are the points that every client has for their projects. This is usual. But because of all this constant hammering questions on developer brains, developers get irritated and gets out focused from their work.
How to tackle this situation ? Easy way is , if client is local than try to meet up at some place and have a coffee or tea session with him. Make his mind relaxed first and then explain entire scenario regarding how what will be your approach towards the project. Explain him whole project plan in detail. Even if you have not made your project plan yet try to convince him with temporary project plan to cool them down.
2)Don’t Be Complacent With Work:
Another reason why clients can be difficult is because you are new to them and they dont about your work system. At the initial stage the only thing they can do it keeping faith on your services , words and previous works you shown to them. This is how generally things go at first stages.
But here’s where it can go horribly wrong. You can never be complacent because if you do, the client will surely notice and he or she will surely point out your mistakes, why you haven’t been improving or some other similar taunts characteristic of a difficult client.
Well, in this case, it’s not the client’s fault. It’s yours, it’s mine, it’s the person who is providing the service who is at fault. And if you really do not like difficult clients, then do not give them the reason to turn into one! Don’t take things for granted, like taking their silence as nods of approval. They are always judging, always testing, always considering if your level of professionalism is up to the mark and before they assess your quality of work, you better put in some measures to ensure that you had not compromised your work in the first place.
3) Keep Clients Informed:
One of our biggest source of sighs come from client complaints. And one of the sources for their complaints come from them becoming aware of what was formerly ‘hidden’ facts. For instance, if they had not been told about certain drawbacks, additional costs involved or requirements needed for a project to go smoothly, they’re more than likely to be upset. And an upset client will indubitably become difficult.
If it is a ‘possible’ scenario, don’t put the word ‘guarantee’ in place. Make all your pay rates clear from the start of a project and not near the end to prevent the client from feeling like you are overcharging them because they were not aware that you charge for revisions.
Entrepreneurs should be especially wary of their use of words, particularly when they write disclaimers for a product. They should make it a point to explain their products and services ahead (where necessary) to prevent misunderstanding or discontent that could arise from it. Never make your client feel like you are with-holding information.
4) Offer Prompt Solution
Every difficult client is most likely like that because they are pushing for a solution. Whenever operations hit a snag, the first thing clients look for are the people behind the problem, because they expect the solution to come from the same place. So in fact, they are looking for solutions, a way out, the way to minimize the damage caused or to provide the best alternative for when the original solution could not be used.
5) Be Mega Patient With them:
So far, the idea is to not give your clients the chance to become difficult to deal with. But as far as preventive measures go, sometimes some people are just difficult to deal with. Period. It’s not their fault, but it is very tiring to work with clients who just go on and on about how this is not satisfactory, how that has to be done a certain way, or how every little thing is just “not quite right” or “not there yet”.
Where possible, take their criticism in stride and never try to tell them that they are wrong because it doesn’t help the situation. If it is in their habit to find mistakes in every little thing you do, take note of their preferences and try to mold your results to suit what they like. And if all else fails, just steel yourself against their words and get it over with. Be the bigger person and at the end of the project, just pack up and run!